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No call out fee*

*About the offer

There is no call-out fee for the initial visit and assessment. Deeper diagnostic investigation and plumbing work are quoted separately for your approval before we proceed.

Call to discuss the issue and confirm attendance availability.

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Household plumbing · an explained price before work

Stormwater drain clearing

An overflowing yard pit or rainwater that is not draining away needs assessment of the private stormwater system. Tell us where water collects and when it happens.

Call 0413 801 693Request a call

Available 24/7. Call for urgent issues; we confirm attendance with you.

Upfront pricing · Lifetime warranty

An upfront quote after assessment

Request a plumbing visit

Tell us what you need. We’ll contact you to discuss the issue and availability. Once confirmed, we’ll send a confirmation by text or email.

Your request is an enquiry. We confirm your appointment separately.

Choose a service or discount (optional)

Choose an offer if you like; we’ll confirm it with your quote. We use your details to respond to this request. Privacy information

Rainwater flow needs context

Water around a property can involve a restricted drain, an inlet problem or broader surface flow. A flooded yard alone does not identify a blocked pipe. Describe the affected pit, downpipe connection or outlet, and whether the problem occurs in every shower of rain or only heavier events. Photos you already have can help explain the pattern.

Checking the available drainage access

We assess accessible private stormwater drainage and explain whether clearing, CCTV investigation or another step is appropriate. Access points and the pipe route affect the available methods. If you have plans or an earlier drainage report, mention them. We do not promise that cleaning a pipe will solve water entering from an unrelated source.

When repair needs its own quote

Where a damaged section or unsuitable connection needs attention, we explain the required work and quote it separately from clearing. Work around paths, landscaping and existing services can affect the repair scope. We discuss these practical constraints on site before work begins. Public drainage and broader flood issues may need the relevant authority rather than private drain clearing.

Understand the work before you decide

We assess the issue on site, explain the proposed work and provide an upfront fixed-price quote for approval before starting. If finding the cause needs more involved diagnostics, we walk you through the options and approve any investigation cost separately.

Once a visit is agreed, you receive an arrival window and an on-the-way call or text. We take photos through the work and explain the result. Payment is collected on completion; arrangements for larger or multi-day work are discussed separately.

Explore blocked drains

Our process · what happens next

Getting it sorted is straightforward

A request starts the conversation. Your appointment and the work are confirmed with you before we proceed.

  1. 01

    Tell us the problem

    Call or send a request. We’ll talk through what you need and when we can visit.

  2. 02

    Agree a time

    We confirm your visit by text or email, give you an arrival window and call or text when we’re on the way.

  3. 03

    Approve the price

    We assess the problem and explain your options and fixed price. Any extra investigation is explained and priced for your approval first.

  4. 04

    We get to work

    Once you approve, we complete the agreed work and take photos along the way. Payment is on completion; larger jobs have separately agreed arrangements.

Call 0413 801 693Request a visit

Helpful answers

Stormwater drain clearing: your questions answered

Know what to expect before you request a visit. For anything else, call and talk us through the problem.

Is stormwater the same as sewer drainage?

No. They serve different purposes and need the correct assessment. Tell us whether the water appears during rain or when household fixtures are used.

Can you assess a drain that keeps overflowing in rain?

Yes. Describe the location and rainfall pattern. We assess the private drainage and explain the appropriate investigation and work.

Still have a question? Call 0413 801 693 or request a call.

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Find your service area

We come to homes in the areas below. Tell us your suburb when requesting a visit so we can discuss availability.

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